CONTACT INFORMATION — COOL FLOW

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We are here to help. If you have any questions about your order, shipping, returns, product use, or anything else, our support team is ready to assist you.

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CUSTOMER SUPPORT
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Email: support@try-coolflow.com
Website: https://try-coolflow.com/
Response time: Within 24 to 48 business hours, Monday to Friday.

Please include your order number in your message if your enquiry is related to an existing order. This helps us locate your purchase and assist you faster.

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ORDER AND SHIPPING ENQUIRIES
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For questions about:

— Order status or tracking;
— Delivery times and estimated windows;
— Shipping address updates;
— Missing, delayed, or lost packages;
— Damaged, incorrect, or incomplete orders.

Contact us at support@try-coolflow.com with your full name, order number, and the email address used to place your order. If your item arrived damaged or incorrect, please also include clear photos or a short video of the product, packaging, and shipping label.

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RETURNS AND REFUNDS
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If you need help with a return, refund, or replacement request, please review our Return Policy first:
https://try-coolflow.com/policies/refund-policy

All Cool Flow products are covered by a 30-day satisfaction guarantee. To request a return or refund, contact us at support@try-coolflow.com within 30 days of your delivery date with your order number and reason for your request.

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PRODUCT QUESTIONS
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For questions about how to set up, use, or maintain your Cool Flow product, contact us at support@try-coolflow.com.

Our team can assist with setup guidance, troubleshooting, and general product information.

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BUSINESS AND PARTNERSHIPS
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For wholesale, affiliate, press, or business-related enquiries, contact us at support@try-coolflow.com with the subject line: Business Inquiry.

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OUR COMMITMENT
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Cool Flow is committed to transparency, fast communication, and resolving every issue fairly. Every message is reviewed carefully and we aim to provide clear, honest, and helpful support as quickly as possible.

Cool Flow — Stay cool, anywhere.